Customer Requirements and complexity

Mark Cathcart wrote on his blog about complexity and completeness and I quote one statement he made:

The real challenge though that IBM faces, is not the complexity of our products, but the complexity of our customers.

This is so true.  How often does we not stare us blind against the complexity of products (anybody that has worked with WebSphere know what I talk about)? Sometime there is a very simple solution to a customers complex requirements.  The customer does not care how complex your product or solution is, all he cares about is whether his requirement is met and his business problem is solved.  In the end it is all about customer satisfaction!

Technorati Tags: , , , , ,